FAQs

What are your payment options?

We accept payments via Gcash, BPI, BDO and Paypal. If you opt for bank transfer or Gcash, account details and payment instructions will be sent to you via email. Please email us screenshot or copy of deposit slip to hello@woodmarkph.com once amount due is paid. Kindly settle payment within 48 hours (excluding weekends and holidays) to avoid cancellation of order. 

When will I receive my order?

We aim to keep our items in stock, but please give us up to 2 weeks lead time to ship your handmade product.

Do you accept returns and exchanges?

We can offer an exchange or refund for all defective items. Please contact us  within 14 DAYS from receipt of order. Check our returns and exchanges policy here for more details.

Where are your toys made?

All our toys are locally made by us here in our home/shop in Antipolo, Philippines.

What kind of materials do you use? Are they safe?

We only use solid wood materials that are sustainable and safe for kids. We use different species ranging from beech, birch, maple, poplar, and alder - all sourced from an FSC certified supplier that promotes sustainability and responsible forest management.

For our colored items, we only use certified nontoxic, water based colors and sealant. For our natural wood finish, we use raw linseed oil + beeswax to condition and seal the wood.

We designed and tested our toys following European Standard EN 71 safety requirements for toys.

How do I clean my wooden toys?

Gently wipe toys with a damp cloth, then air dry. For more stubborn dirt, spray or wash toys directly with any gentle cleanser of choice - this can be mild soap, vinegar, or any multi-purpose cleaner diluted in water. Then use a washcloth or sponge to wipe the toys clean, then air dry.

Don’t use any harsh cleaners as these can dry-out the wood. Be careful when scrubbing painted toys as some colors can come off while cleaning. This won't affect the toy itself but multiple wash may wear the colors down.

Some additional notes on caring for your toys:

Do not soak in water, as wood is very porous. This may cause warping and will just invite more germs onto your toys.
Do not leave toys outside overnight or in the rain.
Wooden toys are durable but not indestructible. Do not throw them from high places or apply heavy force.
Replenish the moisture every once in a while. We use virgin coconut oil/linseed oil and beeswax on our toys. Apply small amount with a washcloth, then air dry.

Do you accept resellers?

Our products are handmade in small batches making our stocks very limited, so we do not cater to resellers at this time.

Do you customize?

Yes, we usually open custom orders during our off-peak production days. Please contact us for any customization you want us to make and we will try our best to accommodate them.

Do you ship abroad?

Yes we ship worldwide. Message us for an estimated shipping cost